Subscribe to our free weekly newsletter
Send news

News tags

mental health  physical activity  earthquake  vacancies  families  public health  children  funding  poverty  health determinants  social  Community development  planning  employment  healthy cities  volunteers  newsletter  youth  volunteering  nutrition  employment opportunity  housing  alcohol and drugs  maori  community engagement  rebuilding  wellbeing  disabilities  Lectures  counselling  Training  earthquake recovery  sustainability  event  community gardens  Community  seminar  Awards  stress  Community Groups  mens health  research  arts  smokefree  culture  men  exercise  migrants  community event  education  environment  resilience  human rights  health  medical  business  sport  conferences  survey  mental wellbeing  Courses  obesity  elderly  support group  environmental health  healthy food  health promotion  violence  pacific health  resources  rebuild  women  race relations  meeting  gardens  workshop  services  leadership  forum  water  disabled  repair  transport  prevention  pacific  dance  fundraising  asian health  sexual health  inequality  cancer  support  disasters  development  mindfulness  dementia  presentation  collaboration  health in all policies  data analysis  recovery  smoking  law  drugs and alcohol  technology  safety  cycling  Sleep  policy  parenting  media  hearing  walking  land  neighbours  social justice  qualification  resilient cities  information  community connection  consultation  oral health  bullying  depression  youth empowerment  young people  activities  non-profit  charity  harm  NURSES  addiction  disease  Communication  alcohol  symposium  submission  anxiety  accessibility  Relationships  eating  economics  Advocacy  eLearning  falls  parking  energy  efficiency  heating  insulation  advice  Eating Disorders  abuse  waste  Matariki  webinar  diabetes  workplace  Film  Climate Change  solutions  urban  management  economy  plan  restoration  Report  Vulnerability  welfare  parks  learning  awareness  emergencies  legislation  injury prevention  reading  Meeting Room  conservation  language  refugees  recreation  built environment  data  venue  urban design  Food  older people  finances  suicide  heritage  gender  recycling  breastfeeding  public  identity  Nursing  submissions  Rainbow  biodiversity  campaign  promotion  Gut Health  diversity  therapy  older adults  sexuality  computing  pollution  School Holidays  Arts Therapy  providers  gambling  Maori health  Cervical cancer  screening  trauma  autism  Governance  treaty of waitangi  care  mentoring  pets  relaxation  Professional Development  pornography  exhibition  history  discrimination  vaping  equity  lockdown  grief  rural  hygiene  participation  tourism  summer  intervention  warning  podcast  science  petition  swimming  roadworks  traffic  wildlife  beaches  pools  immunisation  vaccination  brain  preparation  open day  market  evaluation  noise  music  property  testing  crafts  CALD  cultural diversity  camping  creativity  child health  tamariki  climate action  refugee  migrant  community events  road safety  library  Hornby  skills  placemaking  regenerative communities  journey  reflection  regional council  councillors  water management  emergency management  retirement  stress management  Christmas  family  festival  alcohol harm  waterways  planting  health protection  legionnaire's disease  hepatitis  heatwaves  river beds  water safety  fishing  gardening  workshops  stormwater  biosecurity  volunteer  plant and animal pest management  politics  faith  crime  drugs  pregnancy  native birds  Waimakariri  water quality  schools  early childhood  health professionals  heart disease  Heart Foundation  creative space  music recording  kura  school  ethical issues  mokopuna  rangatahi  Linwood  running  donations  whanau  financial pressures  film festival  online  stigma  seeking help  health professional 

Invoices being sent to Christchurch's highest water users

Wednesday, February 22, 2023   Posted in: Signatory Notice Board By: Administrator With tags: water, water management

Christchurch City Council Newsline: 22nd February 2023

Excess water invoices will start being sent to Christchurch’s highest water users from this week.

Invoices are being sent out to the small proportion of households in the district who use, on average, more than 700 litres of water a day. Those high water users will pay a fixed rate of $1.35 for every 1000 litres they use over the 700 litre a day limit.

Households who fall into the high use category are not charged until their bill tops $25 – which equates to average use of approximately 900 litres a day.

“The main reason for bringing in these charges is to help reduce the high demand on our water supply and infrastructure over the peak summer months, because we know that a lot of the city’s water use is driven by leaks, gardening and irrigation,” says General Manager Resources and Chief Financial Officer Leah Scales.

Currently the average use for single residential dwellings is 470 litres a day – 79 percent of households account for 47 percent of our total water use and won’t receive a bill. This means 21 percent of households are using 53 percent of the water, and 4 percent of those are using 23 percent of the total water use.  It is these high water users that the excess water use rate is targeting.  

“Since we started signalling these charges were coming, we’ve already seen a drop of more than 10 per cent which is absolutely fantastic,” Mrs Scales says.

“We’ve also heard stories from a number of residents who’ve discovered and then fixed leaks. Some of the leaks were resulting in hundreds of thousands of litres of water being wasted each week, and were also causing damage to people’s properties.”

“If we can keep use down, it will mean in the longer term we won’t need to continue spending money expanding our network, and we will improve the sustainability of our supply.”

Get answers to some of the most commonly asked questions about the excess water use targeted rate, including why it’s been introduced, and the community conversations we’ve had showing support for its introduction.

“One question that’s coming up a lot at the moment is a concern that shared meters are not being charged,” says Ms Scales.

“In general, households sharing a water meter are low to average water users because the majority are smaller properties within multi-unit developments with very compact or shared gardens.” 

Mrs Scales says that data for the first billing period shows there are only 193 properties out of more than 25,000 on a shared meter that are deemed high water users, and would be eligible for a water bill. That is less than 1 percent of the total households.

“Shared meters are also read quarterly and where the water use is much higher than expected for the number of households, we’re going to contact the property owners to ask them to investigate and fix any leaks.”

Over time these shared meters will be replaced by individual meters, with the priority being set by water use. 

“We really want to encourage anyone who is surprised by the amount of water they’re using to check for leaks or just think about ways to make small changes. For example, something as simple as using handheld hoses instead of sprinklers can result in big reductions in water use.”  

Remission applications are also open for eligible households.
Find out more about the criteria for remissions, including what evidence is required and make an application.

Payments can easily be made online or in person. There is no surcharge for online credit card payments.